Refund policy
7-Day Easy Exchange
You can request a size or style exchange within 7 days of delivery. We arrange a free reverse pickup through our courier partner and ship your replacement as soon as the original reaches us.
Returns for Refund
A refund can be requested within 7 days of delivery. A reverse-pickup fee of Rs. 150 is deducted from the refund amount.
Conditions
- Items must be unworn, unwashed and undamaged, with all original tags and packaging.
- Not eligible for return or exchange: altered or customised pieces and gift cards.
- Sale items can be exchanged but are not eligible for a refund.
Refunds
Refunds are processed within 5-7 business days after the returned item passes our quality check. Prepaid orders are refunded to the original payment method. COD orders are refunded by UPI or bank transfer to the details you share with us.
Damaged, Defective or Wrong Item
Please tell us within 48 hours of delivery with photos (and an unboxing video if possible). We will replace the item or refund it in full, with no fee.
Cancellations
Orders can be cancelled free of charge before they are dispatched. Once shipped, the exchange and return terms above apply.
How to Request
WhatsApp us at +91 98785 79226 or email support@ruhbat.com with your order number and photos of the item. Support hours: Monday to Saturday, 10am to 7pm.
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